CHASE - CREDITCARDS

Protect Yourself Against Phishing

What is “phishing”?

“Phishing” is a type of e-mail fraud in which criminals pose as a legitimate company to lure you to a fake website. The intent of the fraud is to get you to share your confidential financial and personal information such as credit card account numbers, Social Security number, or passwords. Armed with this information,  the criminal can gain unauthorized access to your accounts, or use your identity.

Typically, the phishing e-mail threatens you with dire consequences if you do not take immediate action.

Tips to protect yourself

Be suspicious of and do not respond to any e-mail that:

• Asks you to confirm, verify, or renew you account, billing information, or credit card numbers

• Requires you to enter personal information into an e-mail or submit it to another web site

• Claims that your account will be suspended or closed if you do not take the action requested immediately

• Requests your participation in a survey where you must enter personal information

• Indicates that there is unauthorized activity or charges on your account and requests your personal information for confirmation

• Solicits your User ID, account numbers, or password on a non-secure web site or e-mail

What you should do if you receive a suspicious e-mail that appears to be from Chase

Do not reply to, click on, or enter any information into the email or another web site. If the e-mail says it is from Chase, you can forward it to abuse@chase.com. If you entered information about one of your Chase accounts, you should call us immediately at 1-800-CHASE24 or 1-302-594-8200 24 hours/7 days a week. We investigate each incident and take steps to prevent further unauthorized e-mail.

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